Searching but Not Finding: the Phenomena of Search Abandonment

Picture the common scenario, where, frustrated by the lack of results on their search, a customer leaves your site without buying anything.

That simple snafu costs ecommerce retailers over $300 billion a year.

Amazing, right?  Such a simple hitch in the process can bleed billions of dollars in the ecommerce industry.  Even retail giants like Macy’s and Ikea suffer from search abandonment, so you are not alone!

Luckily enough, Google recently released its Google Retail Search to the general public, bringing the power of Google’s search engine to all online retailers.  Read below how this new Google tool can help increase your sales on Shopify!

Why Google’s Retail Search is a Win for E-Commerce

A recent poll discovered that 94% of US customers abandon an online shopping session due to irrelevant search results.  Imagine that a shopper types in, “comfy winter sweater” to your search bar… they probably won’t get very precise results! 

However, with Google Retail Search, backing software would be able to link the customer’s buying intent, no matter how general in their search, to specific products available in your store.  Most ecommerce sites have search bars that, if the specific product name is typed, can provide the result quickly for users.

But what about all the potential customers who don’t know your brand’s products yet?  Navigating around to find the item that fits their match can be a chore they refuse to do, especially when ecommerce giants may be able to provide better search matches.

How Google Retail Search Helps Increase Sales on Shopify

Google Retail Search will help boost your Shopify sales in a few ways:

1. Advanced Query Understanding

This function provides high-quality search results for even the broadest searches.  If you sell footwear, and someone types in, “shoes for the beach,” instead of telling them, “What can’t find that specific product, can you refine your search?”  It will bring up a list of all your products that fit the context. 

2. Semantic Search

You will be able to better gauge “customer intent” to match them with the best-fitting products on site.

3. Personalized Results

Google Retail Search will also factor in each user’s previous searches through their search engine optimizing their experience and providing them tailor-made search results, even on your Shopify site!  All of this is done automatically for your ecommerce business.

4. State-of-the-art Customer Data Security

While the search results provided by Google Retail Search are personalized, Google implements “strong access controls” to ensure your customer data is anonymized and protected

Conclusion: Google Retail Search is Worth a Trial

As a certified Google partner, Ad360 knows the power of leveraging Google’s incredible search engine, ad platform, and analytics technology.  If you want any advice or help implement Google Retail Search to your ecommerce site, contact us at Ad360 today!  We provide a free website review, along with a free trial.  That way, we can test your search query and see what comes up 😊  Less search abandonment could increase sales on Shopify, so don’t hesitate to check out Google Retail Search!