R/01
01Platform architecture and integration
Discussions about the platform's architecture, capability modules, execution intelligence, integration surface, or enterprise foundation.
Routing · platform engineering
Contact
Talk to the team building Ad360.
Inquiries are handled by the engineering, operations, or security discipline best suited to address them, including platform architecture, integrations, managed service fit, and enterprise deployment scope.
Inquiry channel · operational
Inquiries route directly to the responsible discipline. Routing is based on the nature of the inquiry and the capability it requires.
- C/01
Classification
- C/02
Discipline routing
- C/03
Direct response
- C/04
Audit
Routed by discipline. Answered with technical and operational context.
SECTION 01 · INQUIRY ROUTING
Inquiry routing
Each inquiry is routed to the discipline best suited to address it.
Ad360's inquiry surface is composed of distinct routing classes. Each class lands with the engineering or operations team responsible for the relevant capability.
R/02
02Automation runtime and workflow design
Discussions about workflow composition, triggers, orchestration runtime, governance constraints, or synchronization behaviour.
Routing · runtime engineering
R/03
03Integrations, protocols, and interoperability
Discussions about programmatic, CTV, DOOH, identity federation, data warehouse federation, OpenRTB, UID2, TCF 2.2, or custom integration paths.
Routing · integrations engineering
R/04
04Security, compliance, and audit
Security disclosures, compliance assessments, audit posture, data residency, or governance discussions.
Routing · security engineering
R/05
05Managed service, deployment, and procurement
Managed service fit, deployment planning, procurement, enterprise onboarding scope, and support expectations.
Routing · enterprise operations
R/06
06Partnerships and channels
Channel partnerships, data infrastructure partnerships, identity partnerships, and integration partnerships.
Routing · partnerships
SECTION 03 · PROCESS
Process
Direct discipline routing for serious inquiries.
Inquiries are classified by operational scope and routed to the team building, operating, or supporting the relevant capability.
- C/01
Classification
Inquiries are classified into the routing classes above. Classification is based on operational scope.
- C/02
Discipline routing
Classified inquiries route to the engineering or operations discipline responsible for the relevant capability.
- C/03
Direct response
Responses come from the responsible team and carry technical, integration, managed service, or procurement context as appropriate.
- C/04
Audit
Inquiries and responses are captured to an internal audit log for operational continuity and follow-up.
Inquiry routing topology
Inbound
Inquiry submission
Operational intake via the structured inquiry form.
Origin · /contact
Routing classes
Responsible disciplines
R/01Platform architecture and integration
Platform engineering
R/02Automation runtime and workflow design
Runtime engineering
R/03Integrations, protocols, and interoperability
Integrations engineering
R/04Security, compliance, and audit
Security engineering
R/05Managed service, deployment, and procurement
Enterprise operations
R/06Partnerships and channels
Partnerships
Structured routing. Clear ownership. Operational continuity.
SECTION 02 · SUBMIT AN INQUIRY
Submit an inquiry
Send a structured inquiry to the responsible discipline.
Each submission is routed by subject area to the engineering or operations team responsible for the relevant capability, with enough context for a technical or deployment-focused response.
Intake posture · operational
Submissions are captured for operational continuity. Responses come from the responsible discipline.
INQUIRY CHANNEL · OPERATIONAL
Inquiry channel · operational.
Inquiries route directly to the responsible discipline. The routing classes above describe how each inquiry is handled.
Channel posture · operational
Supporting documentation and procurement materials are shared through the responsible discipline on request.